Privacy Policy

Effective Date: 4 August 2026

McInerney Massage is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

Who We Are

McInerney Massage provides advanced clinical massage therapy and rehabilitation services.

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details provided on our website.

Information We Collect

Depending on how you interact with us, we may collect:

Your name
Email address
Telephone number
Postal address (where required)
Date of birth (where relevant)
Emergency contact details (if provided)
Medical history and health information relevant to your treatment
Appointment and booking history
Payment and invoice information
Communications you send to us by email, phone or contact forms

How We Use Your Information

We use your personal information to:

Book and manage appointments
Provide safe and appropriate massage therapy treatments
Maintain treatment records
Process payments and issue invoices
Respond to enquiries
Send appointment confirmations and reminders
Comply with legal and professional obligations
Improve our services and website

We only collect information that is necessary to provide our services.

Health Information

Health information is considered special category personal data under UK GDPR.

We only collect and process this information where it is necessary to provide safe and effective treatment and to meet our professional obligations.

How We Store Your Information

We take reasonable steps to keep your personal information secure.

Information may be stored securely using trusted third-party providers, including our appointment booking and clinical records system, Cliniko.

We retain records only for as long as necessary to meet legal, insurance and professional requirements.

Sharing Your Information

We do not sell or rent your personal information.

Your information may be shared only where necessary with:

Payment providers
Booking and practice management software providers
Accountants or professional advisers
Legal or regulatory authorities where required by law

Cookies

Our website may use cookies to improve your browsing experience, analyse website traffic and help the website function correctly.

You can control or disable cookies through your browser settings.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Request restriction of processing
Object to certain types of processing
Request a copy of your information in a portable format
Withdraw consent where processing relies on consent

Some of these rights may be limited where we are legally required to retain treatment records.

Third-Party Services

Our website may contain links to third-party websites or services, including our online booking provider. We are not responsible for the privacy practices of those third parties, and you should review their own privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact McInerney Massage using the contact information provided on our website.

If you believe your personal information has been handled improperly, you also have the right to make a complaint to the UK's Information Commissioner's Office (ICO).